Our products are fully weatherproof and designed for easy cleaning.

Simply rinse them under the sink or wipe them down with a wet wipe. For tougher dirt, a bit of hand soap and a light scrub will do the trick.

Our gear dries within minutes!

When drying, please avoid leaving in direct sunlight for more than 6 hours, as prolonged exposure may cause color fading.

Yes, all of our products are designed with durability and safety in mind.

We use high-quality materials and conduct thorough testing to ensure they can withstand regular use.

To choose the right size, measure your pet’s neck for collars and/or their lower neck and chest for harnesses.

Please refer to our Size Guide for more information

If you're still unsure, don't hesitate to reach out to us for assistance!

Shipping rates are calculated at checkout and are priced directly from our shipping carrier.

Shipping within the U.S. is free for orders over $75 (before tax)

Please note we are not responsible for any shipping delays caused by weather or our shipping carriers. At times, certain circumstances are out of our control. If you have any issues or concerns, feel free to reach out to us and we will do our best to accommodate! 

Yes! We ship worldwide, please allow additional shipping days for international orders due to distance and customs. Please note we are not responsible for any custom or import taxes that may incur.

Orders take 1-3 business days to process and ship out

All orders come with tracking. If you have any issues with tracking your order, please reach out to us via Instagram or email (info@happyfloofshop.com) and we'll gladly assist you

If you need your order as soon as possible, we recommend that you choose the express shipping option.

We advise to reach out to us first via email info@thehappyfloof.com or send us a message on Instagram. We will try our best to accommodate

You may cancel your order if it has not yet been shipped out yet. Please reach out to us via email at info@happyfloofshop.com or Instagram DM (@happyfloofshop)

If your order has already shipped, we cannot cancel your order.

Please allow 1-3 business days for us to process your order

Shipping time varies based on location (within the US is usually 2-6 business days)

Please note during holiday seasons, we suggest to place your order as early as possible to avoid shipping delays. If you need your order by a specific date, please let us know in the notes at checkout

You can only use one promo code per order.

Unfortunately, we currently do not accept returns

However, on the rare occasion that you receive an item that is damaged, please reach out to us via Instagram

Exchange is free for your first order! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future

Email us info@happyfloofshop.com within 14 days of the date of initial delivery.

All return items must be in new condition and are subject to inspection.

Once we receive your exchange items, we will initiate a store credit so you can purchase the new size

Exchanges are free for your first order!

We will provide a shipping label for you to send back the items

We are currently based out of Texas

We currently do not have a storefront, our products can only be purchased online from our direct website and pop up events that we occasionally participate in!

For more information on which pop up events you can find us at, please follow us on Instagram (@happyfloofshop)

We're always looking for floofs + pet parents to partner up with!

If you're interested in becoming a model/brand ambassador, please reach out to use via email or Instagram. 

Absolutely! We’re thrilled that you love our products and are considering partnering with us!

If you are interested in wholesale, please email info@happyfloofshop.com.

We will guide you through the ordering process, including product selection, pricing, and payment terms.