How much will shipping cost?
Shipping rates are calculated at checkout and are priced directly from our shipping carrier.
Shipping within the U.S. is free for orders over $100 (before tax)
Please note we are not responsible for any shipping delays caused by weather or our shipping carriers. At times, certain circumstances are out of our control. If you have any issues or concerns, feel free to reach out to us and we will do our best to accommodate!
Do you ship internationally?
Yes! We ship worldwide, please allow additional shipping days for international orders due to distance and customs. Please note we are not responsible for any custom or import taxes that may incur.
I haven't received my order yet!
Orders take 1-3 business days to process and ship out
Once shipped, orders will come with tracking. If you have any issues with tracking your order, please reach out to us and we'll gladly assist you
I need my order quick!
If you need your order as soon as possible, we recommend that you choose the express shipping option.
We advise to reach out to us first via email email@example.com or send us a message on Instagram. We will try our best to accommodate
How can I cancel my order?
You may cancel your order if it has not yet been shipped out yet. Please reach out to us via email at firstname.lastname@example.org or Instagram DM (@happyfloofshop)
If your order has already shipped, we cannot cancel your order.
When will I receive my order?
Please allow 1-3 business days for us to process your order
Shipping time varies based on location (within the US is usually 3-6 business days)
Please note during holiday seasons, we suggest to place your order as early as possible to avoid shipping delays. If you need your order by a specific date, please let us know in the notes at checkout
Can I use more than one promo code?
You can only use one promo code per order
What material is your walk gear made of?
Our walk gear is made with a durable PVC webbing. By touch, the material feels like a firm smooth silicone. Soft enough to handle but firm enough to weather tough conditions!
What do I do if my dog is in between sizes?
We always recommend utilizing our Size Guide and measuring your floof to ensure the perfect fit!
How do I wash the walk gear?
If your product gets dirty, rinse with water in the sink or use a wet wipe!
Usually the pressure of sink water is enough but if your floof likes to get extra dirty, use mild soap and fingers to rub off any excess dirt!
Hang to dry! Dry time should only take a few minutes. If climate is cold, please hang indoors
**If you live in a hot climate area, please do not leave walk gear outside for longer than 10 hours in the sun as the sun may cause color to fade quicker**
How do I know what size my pet needs?
We highly recommend measuring your pet and utilizing our Size Guide before purchasing to ensure the best fit! If you're still unsure - feel free to reach out to us!
Returns & Exchanges
Do you offer returns?
Unfortunately, we currently do not accept returns
However, on the rare occasion that you receive an item that is damaged, please reach out to us via Contact Us or Instagram (@happyfloofshop)
Do you offer exchanges?
Exchange is free for your first order! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future
Email us email@example.com within 30 days of the date of initial delivery.
All return items must be in new condition and are subject to inspection.
Once we receive your exchange items, we will initiate a store credit so you can purchase the new size
Are exchanges free?
Exchanges are free on your first order!
We will provide a shipping label for you to send back the items
Other General Questions
Where are you located?
We are currently based out of NYC
We currently do not have a storefront, our products can only be purchased online from our direct website or from pop up markets that we occasionally participate in
For more information on which pop up events you can find us at, please follow us on Instagram (@happyfloofshop)
Are you accepting models/brand ambassadors?
We're always looking for floofs + pet parents to partner up with!
If you're interested in becoming a model/brand ambassador, please reach out to use via email or Instagram.