Our products are fully waterproof and designed for easy cleaning.

Here's a few ways on how to clean our product:

- Rinse under the sink
- Wet wipe or baby wipe

For tougher dirt, a bit of hand or dish soap and a light scrub will do the trick!

Plus our gear dries within minutes, no more damp/soggy walk gear!

When drying, please avoid leaving in direct sunlight for more than 6 hours, as prolonged exposure may cause color fading.

Yes, all of our products are designed with durability and safety in mind.

We use high-quality materials and conduct thorough testing to ensure they can withstand regular use.

All of the webbing used in our products have been through numerous pull tests, with the pull strength being over 1,000 lbs.

To choose the right size, it is best to measure your pet with a soft measuring tape.

Please refer to our Size Guide for more information

If you're still unsure, don't hesitate to reach out to us for assistance!

Shipping rates are calculated at checkout and are priced directly from our shipping carrier.

Free shipping applies to U.S. orders over $60+ (before tax)

Please note we are not responsible for any shipping delays caused by weather or our shipping carriers. At times, certain circumstances are out of our control. If you have any issues or concerns, feel free to reach out to us and we will do our best to accommodate! 

Yes!

We ship worldwide, please allow additional shipping days for international orders due to distance and customs. 

Please note we are not responsible for any custom or import taxes that may incur.

If you need your order as soon as possible, we recommend that you choose the express shipping option.

We advise to reach out to us first via email info@thehappyfloof.com or send us a message on Instagram. We will try our best to accommodate

You may cancel your order if it has not yet been shipped out yet. Please reach out to us via email at info@happyfloofshop.com or Instagram DM (@happyfloofshop)

If your order has already shipped, we cannot cancel your order.

Please allow 1-3 business days for us to process your order

Shipping time varies based on location (within the US is usually 2-6 business days)

Please note during holiday seasons, we suggest to place your order as early as possible to avoid shipping delays. If you need your order by a specific date, please let us know in the notes at checkout

Orders take 1-3 business days to process and ship out.

All orders come with tracking. If you have any issues with tracking your order, please reach out to us via Instagram or email (info@happyfloofshop.com) and we'll gladly assist you

You can only use one promo code per order.

Unfortunately, we currently do not accept returns

However, on the rare occasion that you receive an item that is damaged, please reach out to us via Instagram

Exchange is free for your first order! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.

Email us info@happyfloofshop.com within 14 days of the date of initial delivery. All return items must be in new condition and are subject to inspection.

Exchanges must be requested within 14 days of delivery. Requests made after this period will not be eligible.

We are currently based out of Texas

We do not have a storefront, our products can only be purchased online from our direct website and vendor markets that we participate in!

For more information on which vendor events you can find us at, please follow us on Instagram (@happyfloofshop)

We're always looking for floofs + pet parents to partner up with!

If you're interested in becoming a model/brand ambassador, please reach out to use via email or Instagram. 

Absolutely! We’re thrilled that you love our products and are considering partnering with us!

If you are interested in wholesale, please email info@happyfloofshop.com.

We will guide you through the ordering process, including product selection, pricing, and payment terms.